Monday, April 3, 2017

Human Computer Interaction - Subject: User Testing: 2014 UX Industry Survey

The 2014 UX Industry SurveyView in a new window is the results of a survey conducted by the User Testing corporation with 2,675 user experience professionals working in a variety of companies. The results tell us more about the state of user experience in industry and the ways in which user experience design and testing is being conducted "in the trenches." After reading the report and thinking about what the data tells you, please provide a thoughtful response to each of the following.
  1. Based upon what you know about ideal human-computer interaction methodologies from this class, provide a high-level synthesis of the most important challenges facing user experience professionals in the field. Use data from the reporta and your knowledge of HCI to support your argument and explain your rationale.
  2. Provide a short (3-5) item list of the key questions (inspired by data from this report) that you'd like to ask a UX professional in the field. 


High Level Synthesis
The most important challenge facing UX professionals in the coming years is how they will port everything that has, up to this point, been on a screen onto an infinite, 360 degree user interface as Augmented Reality & Virtual Reality become the most common modes of interacting with our digital world.  This will be a serious and exciting challenge as people will seek to synthesize their physical and digital worlds into one seamless technological (though less ostensibly) cosmos.  Augmented reality head mounted devices (HMDs) will be a given by 2020 and UX professionals will need to create interfaces that blend & compliment the physical world yet stand out enough to be a competently interactive overlay.  Motion gesture and speech recognition software will need to become very subtle and highly accurate in order lubricate the transition from the archaic keyboarding input tradition to a more human interaction with our virtual technologies.  
None of this is mentioned - other than gesture tracking and speech recognition - in the survey.  Curious, right?  Haven't people seen Ironman or Minority Report?  LOL.  I was aware of the huge impact that AR was going to make at the beginning of 2014.  Teaching with tablets and mobiles at a vocational school in the Saudi desert, we could see that interfaces needed to change to engage students need to train safely prior to interacting with dangerous equipment - oil refinery, chemical, undersea, etc.  Pilots have been using flight simulation forever.  The technology to virtually interact is here.  Let's get on this!

Key Questions
    • How important is usability testing - given that only 30% of respondents' companies have dedicated teams for it?
    • Why is VR not a category in the question regarding important trends in the next 5 years for UX?
    • How important is your personal intuition on UX - given that nearly half on respondents said that only 1-5 users were recruited for usability studies?
    • What kind of blogs are most important to you to improve usability knowledge - given the high quantity of responses?
    • What is your preferred usability testing tool?

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